Frequently asked questions
If you have not received your package within 7 working days, please check your parcel tracking. This will be sent with your dispatch confirmation email. If you still cannot locate your package using this information, you can contact our customer service team.
If you think you have received the wrong item in your order, please contact our customer service team.
Ordering & Payment
When placing your order online you will be charged when this order has been received by us. You will receive a confirmation email from ourselves.
No, you can checkout as a guest. However, we would advise creating an account as this then allows you to track the progress of your order and you can save your details for any future orders.
We accept credit/debit cards, including Mastercard, & Visa, FPX/online banking, E-wallet payment solution.
Yes, you can enter a different delivery address when paying via credit or debit card. However, please ensure the billing address entered matches that of the card you have used.
You will receive the order confirmation email – to acknowledge we have successfully received your order.
Products & Services
You can leave a product review on any product we have on our website. Click on the Reviews tab beside the product description, then submit your review.